On this page
In short
- Payments are processed securely by Razorpay. We never see your card or UPI credentials.
- Cancel at any time. You keep access until the end of the period you’ve paid for.
- Not happy with your first paid month? Ask within 7 days for a full refund.
- Eligible refunds go back to your original payment method within 5–7 working days.
This summary is for convenience. The full text below is what applies.
01At a glance
UPI, cards, net banking and other methods Razorpay supports.
Takes effect at the end of your current billing period.
Working days, to your original payment method.
02Plans and billing
MeetInsights is offered as:
- Subscriptions billed monthly or annually, in advance, for a set number of users or recorded hours;
- Usage-based or API plans, where prepaid credits are used as meetings are processed or API calls are made;
- Custom agreements for larger teams and private deployments, billed as set out in the order form.
Prices are shown in Indian Rupees and GST is added as applicable. You receive a tax invoice by email for every payment. If you need a GSTIN on your invoice, add it at checkout or email us before the payment.
Subscriptions renew automatically at the end of each period unless you cancel. We give at least 30 days’ notice before any price change, and it applies from your next renewal.
03Payment methods
Online payments are processed by Razorpay. It supports UPI, debit and credit cards, net banking and wallets. Razorpay is PCI-DSS compliant and MeetInsights never stores your full card number or banking credentials. For custom agreements we also accept bank transfer against an invoice.
04Demos and trials
Product demos are free. Where we offer a trial or pilot, its scope and length are agreed in advance, and you are not charged unless you choose a paid plan when it ends.
05Cancellation
You can cancel at any time. Email nk@meetinsights.in from your registered address, or ask your account contact.
- Cancellation takes effect at the end of your current billing period. Until then you keep full access.
- Auto-renewal stops and you will not be charged again.
- You can export your recordings, transcripts and insights for 30 days after your plan ends.
06When you get a refund
| Situation | What we do |
|---|---|
| First paid month | If you are not satisfied, ask within 7 days of your first subscription payment for a full refund. |
| Annual plans | Cancel within 30 days of purchase and we refund the unused months, pro-rated. After 30 days you keep access until the year ends, with no refund. |
| Duplicate charge | Full refund of the duplicate once we have verified it. |
| Paid but not activated | If our error means your plan is not activated within 48 hours of payment, we activate it immediately or refund in full. You choose which. |
| Extended outage | If the Service is unavailable for more than 72 consecutive hours because of us, we credit the affected period on request. |
07What isn’t refundable
- Unused days in a monthly billing period after cancellation (outside the 7-day first-month window).
- Usage that has already been consumed, such as processed meeting hours, transcripts generated or API calls made.
- Prepaid credits that have expired under the terms of your plan.
- Onboarding, setup or custom integration work that has already been delivered.
- Custom agreements, except as set out in the agreement itself.
08How to request a refund
Email nk@meetinsights.in with:
- your registered email address or phone number;
- the Razorpay payment ID or invoice number;
- a short note on the reason for the request.
We acknowledge refund requests within 1 working day. Approved refunds are sent to your original payment method within 5–7 working days. Your bank may take a few more days to show the credit.
09Billing disputes and chargebacks
If something looks wrong on your bill, please write to us before raising a chargeback with your bank. We can usually fix billing problems within a day. If a chargeback is filed while we are already resolving the issue, we may not be able to refund through our own system until the bank’s process is complete.
10Contact
For billing, invoices, cancellations or refunds, email nk@meetinsights.in. We respond on working days, Monday to Saturday, 9 AM to 7 PM IST. This policy forms part of our Terms of Service.
Questions about this policy?
Write to nk@meetinsights.in and a founder will reply.