MeetInsights

1. Introduction

Welcome to MeetInsights. This Payment & Refund Policy outlines the terms and conditions for payments, billing, and refunds for our AI-powered conversation intelligence platform and related services ("Services"). By using our Services, you agree to the terms outlined in this policy.

We are committed to providing transparent pricing and fair refund policies. This policy was last updated on September 1, 2025.

2. Payment Methods

We accept the following payment methods for our services:

• Credit/Debit Cards: Visa, MasterCard, American Express, and other major credit cards
• Bank Transfers: Direct bank transfers and wire transfers for enterprise accounts
• Digital Wallets: PayPal, Stripe, and other secure digital payment platforms
• Automated Billing: Recurring payments for subscription services

All payments are processed securely through PCI DSS compliant payment processors.

3. Subscription Plans and Billing

3.1 Subscription Types

We offer the following subscription plans:

• Individual Plan: For single users with basic meeting intelligence features
• Team Plan: For small to medium teams with advanced collaboration features
• Enterprise Plan: For large organizations with custom integrations and priority support
• Pay-per-Use: For occasional users with usage-based billing

3.2 Billing Cycle

Subscription fees are billed according to the following schedule:

• Monthly Billing: Charged on the same date each month
• Annual Billing: Charged annually with potential discounts
• Usage-Based: Billed based on actual usage at the end of each billing period

4. Pricing and Fees

4.1 Base Subscription Fees

Subscription fees vary by plan and are clearly displayed during the signup process. All fees are exclusive of applicable taxes.

4.2 Additional Charges

Additional fees may apply for:

• Overage Usage: Exceeding plan limits for meetings or storage
• Premium Features: Advanced AI features or custom integrations
• Support Services: Priority technical support or custom training
• Data Export: Large-scale data exports or custom reports

4.3 Taxes

All prices are exclusive of applicable taxes (GST, VAT, sales tax, etc.) which will be added at checkout based on your location.

5. Refund Eligibility

5.1 General Refund Policy

Refunds are available under the following circumstances:

• Service Unavailability: If our service is unavailable for more than 24 consecutive hours due to our fault
• Billing Errors: Incorrect charges or duplicate billing
• Cancellation within Trial Period: Cancellation during the free trial period
• Service Termination by Us: If we terminate your account due to no fault of yours

5.2 Non-Refundable Items

The following are generally non-refundable:

• Partial Month Usage: Unused portion of a billing cycle
• Change of Mind: Cancellation after the trial period ends
• Plan Downgrades: Prorated refunds for mid-cycle plan changes
• Third-Party Charges: Fees charged by payment processors or banks

6. Refund Process

6.1 How to Request a Refund

To request a refund:

• Contact our support team at siddharth@meetinsights.in
• Include your account email, subscription details, and reason for refund
• Provide any relevant documentation or evidence
• Allow 3-5 business days for review and processing

6.2 Refund Timeline

• Review Period: 3-5 business days to review your request
• Processing Time: 5-10 business days for approved refunds
• Payment Method: Refunds processed to the original payment method
• Notification: Email confirmation sent upon refund processing

6.3 Refund Amount

Refund amounts are calculated as follows:

• Pro-rated Calculation: Based on unused service period
• Full Refunds: For service unavailability or billing errors
• Partial Refunds: For partial usage or specific feature issues
• Exclusions: Taxes and third-party fees are non-refundable

7. Payment Security

7.1 Data Protection

We implement industry-standard security measures to protect your payment information:

• SSL Encryption: All payment data encrypted in transit and at rest
• PCI DSS Compliance: Adherence to Payment Card Industry security standards
• Tokenization: Payment information stored as secure tokens
• Regular Audits: Security audits and vulnerability assessments

7.2 Fraud Prevention

We use advanced fraud detection systems to prevent unauthorized transactions and protect your account.

8. Failed Payments and Account Suspension

8.1 Payment Failures

If a payment fails:

• Retry Attempts: Automatic retry for up to 3 days
• Account Notification: Email alerts for failed payments
• Grace Period: 7-day grace period before service suspension
• Account Reactivation: Service restored upon successful payment

8.2 Service Suspension

If payment issues persist:

• Read-Only Access: Limited access to view existing data
• Feature Restrictions: New recordings and AI analysis disabled
• Data Retention: Data preserved during suspension period
• Permanent Deletion: After 90 days of non-payment

9. Plan Changes and Upgrades

9.1 Upgrading Plans

• Immediate Activation: Higher-tier features available immediately
• Prorated Billing: Charges calculated from upgrade date
• No Data Loss: All existing data and settings preserved

9.2 Downgrading Plans

• End-of-Cycle: Downgrades take effect at next billing cycle
• Feature Limitations: Access to higher-tier features ends
• Data Migration: Automatic adjustment to new plan limits

10. Account Cancellation

10.1 Cancellation Process

• Self-Service: Cancel through account settings at any time
• Support Assistance: Contact support for immediate cancellation
• Effective Date: Cancellation takes effect at end of billing period
• Access Period: Full access until billing period ends

10.2 Data Retention and Export

• Data Export: Download your data within 30 days of cancellation
• Retention Period: Data retained for 90 days after cancellation
• Permanent Deletion: Complete data removal after retention period
• Re-activation: Account restoration possible within retention period

11. Promotional Credits and Discounts

11.1 Promotional Codes

• One-Time Use: Most promotional codes are valid for one use per customer
• Expiration Dates: Codes expire on the date specified
• Plan Restrictions: Some codes limited to specific plans
• Non-Transferable: Codes cannot be transferred or sold

11.2 Referral Credits

• Earning Credits: Credits earned when referred users sign up
• Usage Restrictions: Credits applied to future billing cycles
• Expiration: Credits expire 12 months from issuance

12. International Payments and Currency

12.1 Currency Conversion

All transactions are processed in USD. International customers may incur currency conversion fees charged by their bank or payment provider.

12.2 International Fees

• Cross-Border Fees: Additional fees for international transactions
• Local Taxes: Applicable taxes added based on billing address
• Import Duties: May apply for certain international shipments

13. Policy Updates

We reserve the right to modify this Payment & Refund Policy at any time. Changes will be:

• Advance Notice: 30 days notice for material changes
• Email Notification: Updates sent to registered email addresses
• Website Posting: Updated policy posted on our website
• Effective Date: Changes effective after notice period

Your continued use of our Services after policy changes constitutes acceptance of the updated terms.