Privacy Policy. Your conversations stay yours.

01Who we are and what this covers

MeetInsights (“MeetInsights”, “we”, “us”) provides a conversation intelligence platform. It joins or receives recordings of interviews, sales calls and meetings, transcribes them, and turns them into structured insights such as scorecards, objections, decisions and action items. We are based in India.

This policy covers our website at meetinsights.in, the MeetInsights web app, the meeting assistant, and the MeetInsights API (together, the “Service”).

Two roles, depending on the data

• Customer content. Recordings, transcripts, uploaded documents and the insights generated from them are processed on behalf of the organisation that uses MeetInsights (our “customer”). The customer decides what is recorded and why. For this data we act as a data processor, and the customer is the data fiduciary under the Digital Personal Data Protection Act, 2023.
• Account and website data. For the information we collect to run accounts, billing, enquiries and the website, we are the data fiduciary.

02Information we collect

Information you give us

• Account details: name, work email, phone number, organisation name and role.
• Enquiries and demo requests: what you submit through our forms, such as your name, company, contact details and message.
• Meeting details: meeting links (Google Meet, Zoom, Microsoft Teams), scheduled times, meeting names and any context you add.
• Uploaded files: recordings you upload, and supporting documents such as job descriptions, candidate resumes, rubrics or sales playbooks.

Customer content we generate when we process a conversation

• Audio and video recordings of the meeting.
• Transcripts with speaker names as they appear in the meeting, and timestamps.
• Insights derived from the conversation: summaries, scorecards and ratings, detected objections, signals, decisions, action items and coaching notes.

Information collected automatically

• Usage and device data: pages and features used, browser and device type, IP address, and timestamps.
• API data: API keys (stored to authenticate your requests), request metadata and error logs.
• Diagnostics: crash and error reports so we can find and fix problems.

Payment information

Payments are handled by Razorpay. We never see or store your full card number, UPI PIN or banking credentials. We keep the order ID, payment ID, plan and invoice details for billing and tax records.

03How the meeting assistant works

When you schedule a meeting with MeetInsights, through the app or the API, our assistant joins that meeting as a named, visible participant and records it. It does not join meetings you haven’t added, and it does not read your calendar unless you connect it.

Participants who don’t want to be recorded can ask the organiser to remove the assistant, or leave the meeting.

04How we use information

• To provide the Service: join meetings, record, transcribe, analyse and show you the results.
• To run your account, authenticate you and your API requests, and provide support.
• To process payments, send invoices and meet our tax and accounting obligations.
• To respond to enquiries and demo requests you send us.
• To keep the Service secure, prevent abuse, and debug errors.
• To improve the Service using aggregated, de-identified usage statistics.
• To send service notices and, with an option to opt out, occasional product updates.

We do not sell personal data, use customer content for advertising, or build advertising profiles.

05AI processing

MeetInsights uses speech-to-text and large language model providers to transcribe conversations and generate insights. Customer content is sent to these providers only to produce results for you, under their business API terms.

We do not use your customer content to train general-purpose AI models. AI-generated insights can be incomplete or wrong, so they should support human judgement rather than replace it. Our Terms explain this further.

06Service providers we share data with

We share data only with providers that help us run the Service, and only what each one needs to do its job:

Inside a customer organisation, conversations and insights are visible to the users that organisation gives access to. We may also disclose information if Indian law, a court order or a government authority requires it, or to protect the rights and safety of our users. If MeetInsights is involved in a merger or acquisition, data may transfer under the same protections described here.

07Where data is stored

Our primary storage is in India (AWS, Mumbai region). Some service providers, such as AI and transcription providers, may process data outside India. When that happens we rely on their contractual commitments to protect it, and we follow any transfer restrictions notified under Indian law.

08How long we keep data

• Customer content is kept while your account is active, until you or your organisation delete it.
• After your account closes, customer content is deleted within 30 days. Copies in encrypted backups expire on their normal rotation cycle.
• Billing records are kept for as long as Indian tax and accounting law requires.
• Enquiry data is kept for as long as it is useful for following up on your request, unless you ask us to delete it sooner.

09Security

• All traffic between your browser or integration and MeetInsights is encrypted with HTTPS.
• Recordings are stored in private storage and played back through short-lived, signed links.
• API access requires a secret key issued to your organisation.
• Production access is limited to the people who need it to run and support the Service.

No system is perfectly secure. If we become aware of a breach that affects your personal data, we will notify you and the relevant authorities as Indian law requires.

Teams with stricter requirements can ask us about private deployments.

10Your rights

Under the Digital Personal Data Protection Act, 2023 you can:

• ask what personal data we hold about you and how it is used;
• have inaccurate or incomplete data corrected;
• have your data erased when it is no longer needed, or withdraw consent you have given;
• nominate another person to exercise these rights on your behalf;
• raise a grievance with us and, if it is not resolved, with the Data Protection Board of India.

To make a request, email nk@meetinsights.in from your registered address. We will acknowledge it within 7 working days.

If you appeared in a recorded meeting

If you were a participant, such as a candidate or a prospect, but not a MeetInsights user, the organisation that recorded the meeting controls that recording. Please contact them first. If you can’t reach them, write to us and we will help route your request.

11Cookies

We use essential cookies to keep you signed in and to protect forms against cross-site request forgery. We may also use privacy-respecting analytics to understand how the website is used. We do not use advertising or cross-site tracking cookies. You can clear cookies in your browser at any time, but you will then need to sign in again.

12Children

MeetInsights is a business product for people aged 18 and over. We do not knowingly create accounts for children. If you believe a child has given us personal data, contact us and we will delete it.

13Changes to this policy

We update this policy as the Service evolves. For material changes we will notify account owners by email or in the app at least 14 days before they take effect. The date at the top shows when this policy last changed.

14Contact and grievance officer

For privacy questions, requests or complaints, contact our Grievance Officer:

Nagendra Kumar, Co-founder, MeetInsights
Email: nk@meetinsights.in

This policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.